Refund Policy

This policy explains how payments and refunds work for services ordered from Saharan TechVerse. It will be finalised once the official pricing and payment model is confirmed by the business owner.

Payment milestones

Engagements are quoted in advance and paid against agreed milestones, so you only pay for work you've seen and approved. The specific split (for example, an initial deposit followed by milestone payments) is set out in your project proposal before work begins.

Before work starts

You may cancel a planned project before work begins and receive a full refund of any deposit, unless we've already incurred agreed third-party costs (such as domain registration or app-store fees) on your behalf.

During a project

If a project is cancelled part-way through, you're responsible only for work completed and approved up to that point. Any unused portion of a deposit will be refunded.

After delivery

We stand behind the work we deliver. If delivered work doesn't match the agreed specification, we fix it at no charge. Refunds after delivery are considered on a case-by-case basis, in line with the agreed scope.

Monthly care / retainer services

Care or retainer plans can be cancelled with the notice period stated in your agreement, and any prepaid unused months will be refunded.

How to request a refund

Contact us through the contact form with your project details and the reason for your request. We'll respond within five business days.